These Terms and Conditions govern your use of this website and any purchases made through TranceVibz Store.
- About Us
TranceVibz Store operates as an online retail store. Certain products offered on this website are fulfilled and shipped by third-party suppliers and fulfillment partners. - Acceptance of Terms
By accessing this website or placing an order, you agree to be bound by these Terms and Conditions, our Privacy Policy, Shipping Policy, and Refund and Returns Policy. - Product Information
We aim to ensure that all product descriptions, images, prices, and availability are as accurate as possible. However, product colors, packaging, dimensions, and minor details may vary slightly from what appears on your screen or from supplier updates. - Order Acceptance
All orders are subject to acceptance and availability. We reserve the right to refuse, cancel, or limit any order at our discretion, including where fraud, pricing errors, stock issues, or suspicious activity are suspected. - Pricing and Payment
All prices displayed on the website are shown in the applicable currency at checkout unless otherwise stated. Payment must be successfully authorized before an order is processed. - Fulfillment and Shipping
Orders may be fulfilled and shipped by third-party suppliers. Estimated delivery times are provided for guidance only and are not guaranteed unless expressly stated otherwise. - Risk and Delivery
Risk in the goods passes to the customer upon confirmed delivery to the shipping address provided at checkout. - Manufacturer Warranty and Defects
Where applicable, products may be covered by a manufacturer warranty only. Warranty decisions, repair eligibility, replacement approval, and technical assessment may require supplier or manufacturer review. - Returns, Replacements, and Claims
If a product arrives damaged or defective upon delivery, the customer must contact support promptly with:
- the order number,
- clear photos of the product and packaging,
- a description of the issue,
- and the date and time of delivery/receipt.
Claims are subject to review by the supplier or manufacturer. Return shipping instructions will only be provided after the claim has been reviewed and approved where applicable.
- No Unauthorized Returns
Customers must not return products to any address unless written return instructions have first been provided by support. Unauthorized returns may be refused or may not qualify for review. - Fraud Prevention
We reserve the right to verify orders, suspend processing, request additional confirmation, or cancel transactions where fraud, abuse, manipulation, false claims, or unusual purchase behavior is suspected. - Chargebacks and Payment Disputes
Customers agree to contact us first to attempt to resolve any issue before initiating a chargeback or payment dispute. We reserve the right to submit order records, tracking information, delivery evidence, customer communications, and supplier/manufacturer findings in response to any dispute. - Limitation of Liability
To the maximum extent permitted by law, our liability is limited to the amount paid for the relevant order. We are not liable for indirect, incidental, special, or consequential losses arising from delays, supplier issues, customs delays, or third-party service interruptions. - Privacy
Your personal information is handled in accordance with our Privacy Policy. - Changes to These Terms
We may update these Terms and Conditions from time to time. The latest version published on this website will apply from the date of publication. - Contact
For support relating to orders, please contact:
Email: hello@trancevibz.com